Terms of service

1. What daycair is

daycair helps people open and run licensed child care in Canada — licensing pathways, funding guidance, and day-to-day tools (enrollment, attendance, billing, parent communication, records) — and gives enrolled families a portal into their child’s care. It is free for providers and families: no subscription and no daycair fee on your revenue. (Payment processors charge their own transaction fees — section 6.)

2. Guidance, not professional advice

daycair curates licensing, regulatory, and funding information from official sources and shows a “last verified” date on it so you can judge its freshness. Even so:

• It is general information, not legal, tax, accounting, or regulatory advice for your situation.
• Regulations and funding programs change; the authority on your licence is your provincial licensing body, and the authority on a grant is the program itself. Confirm before you rely.
• daycair does not guarantee you will be licensed, funded, or approved for anything — we make the path clear; you walk it.
• Templates (handbooks, agreements, policies) are starting points to customize, not documents we've reviewed for your circumstances.

3. Your account

• Provide accurate information and keep your sign-in credentials to yourself; you're responsible for activity under your account.
• Public sign-up creates a provider account. Family, employer, agency, and partner accounts are created by invitation.
• You must be legally able to enter this agreement and, for provider accounts, to operate or pursue a child care business in your jurisdiction.

4. Provider responsibilities

As a provider, you — not daycair — are the operator of your child care and the custodian of your families’ records. You are responsible for:

• Complying with your province's or territory's child care laws — licensing, ratios, records, reporting, retention periods.
• The accuracy of the records you enter, including children's health and attendance records.
• Collecting the consents your families owe you — including photo and media consent before publishing photos in daily reports, and consent to use family information in the ways your program requires.
• Your billing decisions: rates, fees, and what you charge families are yours; daycair only does the arithmetic and record-keeping.
• Your own tax and filing obligations. Receipts, summaries, and worksheets in daycair support your filings; they are not tax advice.

5. Families and other invited roles

Guardians see and pay for their own child’s care; employers see their sponsorships and utilization; agencies and government partners see the providers and cohorts within their mandate. Each role’s access is limited to its purpose, and using an account to reach beyond that scope is prohibited.

6. Payments

Online payments are processed by Stripeunder Stripe’s own terms. Providers accept online payments through their own Stripe account; money flows from payer to provider through Stripe — daycair never holds fundsand never stores card or bank numbers. Stripe’s standard processing fees apply to online payments and are deducted per Stripe’s pricing; daycair adds no fee. Recording offline payments (cash, cheque, e-Transfer) is free. Disputes about a charge are between payer, provider, and Stripe; we’ll help with records.

7. Acceptable use

• Don't misrepresent your identity, licensure status, or authority.
• Don't use the service to break the law, harass anyone, or endanger a child.
• Don't upload content you have no right to upload, or malicious code.
• Don't probe, overload, scrape, or attempt to access data beyond your role's scope.

8. Your content and our licence to host it

Your records are yours. You grant daycair the licence needed to store, process, back up, and display them to the people your role and settings authorize — that’s all we use it for. Aggregated, de-identified statistics (like average time-to-license) may be used to run and report on our not-for-profit mission.

9. Ending things

You can stop using daycair at any time and ask us to close your account (see the Privacy policy for what happens to records). We may suspend or terminate accounts that break these terms, put people at risk, or abuse the service — with notice where reasonable. Regulated records, financial history, and the audit log survive account closure to the extent the law requires.

10. Disclaimers and liability

daycair is provided “as is”. We work to keep it accurate, secure, and available, but we don’t warrant that it will be uninterrupted or error-free, and — as section 2 says — we don’t warrant regulatory outcomes. To the maximum extent permitted by law, daycair, a free not-for-profit service, is not liable for indirect, incidental, or consequential damages, and its total liability for any claim is limited to CAD $100. Nothing in these terms limits liability that cannot be limited under applicable law, including Quebec consumer protection rules where they apply.

11. Legal bits

• These terms are governed by the laws of British Columbia and the federal laws of Canada. If you live in a province whose consumer-protection law gives you rights this clause cannot take away, those rights still apply to you.
• If a court finds part of these terms unenforceable, the rest stands.
• We may update these terms. For material changes we'll give at least 30 days' notice in the app or by email before they take effect — if you don't agree, you can close your account before the change applies.

Questions: hello@daycair.ca.